It's fairly normal these days to have to be logged into an account to get full use of a website or app. We don't require you to have an account, but there are some benefits and features you are missing out on if you don't.
So here is a quick breakdown of why we recommend you have an account.
Loyalty Points
For every €1 you spend, you get 1 point. Once you have enough points, these can be redeemed against top ups. You do need to be logged in to benefit from the loyalty points. Read our blog page for more information.
SIM Management
When you purchase an eSIM or a SIM card, your SIM numbers are automatically stored in your account for easy management. If you have multiple SIM's you can easily manage them by naming them for easy reference when topping up or checking your data usage balance.
These features and more are accessible from your customer portal account. Read our blog page for more information.
Simplified Top Up's
Because your SIM numbers are stored in your account, it's a lot easier to top up your SIM for any of our 200+ destinations. Once you have selected your top up, you will be asked for your SIM number, but if you are logged in you will find all your SIM numbers (and their name if you named them) available to select, without having to type the SIM number in.
Checking your data usage is a lot easier
When you want to check you data usage you will need to know your SIM number. If you are logged in, your SIM numbers will be automatically available to select. If you have named them, the name will show so you can easily recognise which SIM is which without having to remember your SIM number.
Faster Support
In the rare case that you need support from us, having an account makes it far easier to support you. We don't need you to provide us with order numbers or SIM numbers because all your information is stored in your account.
This is the main reason we prefer our customers to have an account, it means we can provides a better, faster service.
Conclusion
We have included all this extra functionality to make your life easier when using our eSIM and SIM cards. So we hope you can make use of all the features.
We don't want to force our customers to have an account if they dont want too and you can still top up and check your usage without one. We have just tried to make it easier by having an account.
And don't forget the bonus of Loyalty points.....
What if I purchased my eSIM or SIM card without an account?
No problem, create an account before you next top up and enter your SIM number manually that first time. Your SIM number will be automatically added to your account ready for use next time topping up or checking your data usage.
If you would like to add your SIM numbers to your account before topping up, just contact us with your email address and SIM numbers and we can arrange that for you.
